Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

We understand that you may have questions, doubts or uncertainties about purchasing medicines online. Below are some of the frequently asked questions which we have come across and would like to adress to help you feel comfortable!

Are we a regulated pharmacy?

We are owned by Popson Healthcare Ltd who have been providing pharmacy services since 2017 to meet the needs of people living in the UK.

I still haven't recieved my order yet

In the unlikely event that you have not received your order, please accept our deepest apologies. If your order is outside of the 3-5 days agreed in our terms and conditions then please click here to contact us

Why do I have to register to place an order?

We are governed by the guidelines outlined by the Responsible Pharmacy Act of 2008. As a responsible pharmacy, we are required to maintain customer profile records.For your assurance of mind all data is stored in accordance with the Data Protection Act and will only be viewed by our pharmacist when necessary for the dispatch of an order.

Faulty Item Returns

We’re very sorry to hear you have received an incorrect or faulty item. Our procedure requires that you contact us so that we can provide you with a pre-paid postage label. Once we hear from you, we will give you full instructions on how to return the item to us and anything else that is necessary for us to process a return

Unwanted Returns Procedure

For unwanted returns, we require that you please contact us with the nature of the return. We will supply you with the returns information that you need on request.

Unable to find the answer to my question in the FAQ section

Please contact us and we will try to ensure we provide a prompt response to your query